Refund Policy

Refund Policy


1) No‑Refund Policy (Digital Goods)

  • All sales are final. Once digital account details or items are delivered, no refunds will be issued for any reason other than where required by law.
  • Immediate supply & cancellation rights. By purchasing, you request and consent to immediate digital delivery. You acknowledge that, once delivery begins, any statutory right to cancel under distance‑selling rules (where applicable) may no longer apply.

2) Replacement for Incorrect/Not‑as‑Described Information

We will provide a like‑for‑like replacement (or functionally equivalent account/item) only if all of the following are met:

  1. The account or item materially differs from the listing as it appeared at the time of your purchase (e.g., wrong level, region, inventory, or feature set stated in the listing).
  2. You notify us within 48 hours of delivery. Claims made after this period may be denied.
  3. You provide sufficient evidence (see Section 4) for verification.

If a conforming replacement is not available, we will advise on next steps at our discretion. Refunds are not offered under this Policy.

3) What is not covered

Replacements are not provided for issues caused by:

  • Misuse or breach of the platform’s rules or terms;
  • Bans, suspensions, or restrictions imposed by third parties after delivery;
  • Security lapses after delivery (e.g., failure to change password, enable 2FA, update recovery info);
  • Changes by third‑party platforms to features, policies, or availability after delivery;
  • Buyer’s remorse, change of mind, or incompatibility with your device, region, or platform settings that were not expressly stated in the listing;
  • Access issues due to incorrect contact details supplied at checkout, or failure to follow provided instructions.

4) Evidence Requirements

To assess a replacement claim, you must provide clear, complete evidence, such as:

  • Screenshots and/or screen recordings showing the issue;
  • Order ID, username/ID, relevant timestamps, and any in‑platform messages or error codes;
  • A brief written description of the discrepancy against the listing.

If evidence is insufficient, we cannot provide a replacement.

5) How to Request a Replacement

  1. Contact us only via our official channels listed on our site/store (e.g., our Discord server).
  2. Include your order ID, a description of the issue, and the evidence described in Section 4.
  3. We will review your submission and, if approved, provide a replacement as defined in Section 2.

6) Chargebacks & Disputes

  • Filing unauthorized or bad‑faith chargebacks violates our Terms and may result in termination of support and refusal of future service.
  • We will provide the payment processor/marketplace with delivery logs and evidence where necessary to contest illegitimate claims.

7) Statutory Rights & Local Laws

Nothing in this Policy affects rights that cannot be excluded under applicable consumer laws. Where the law requires a remedy, we will comply with the minimum required remedy. Otherwise, our sole remedy is replacement per this Policy.

8) Changes to this Policy

We may update this Policy at any time. The “Last Updated” date will reflect the most recent change. Please review before purchasing.